Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue or use the search function, until you find what you want. Click on Add to Cart and then enter the quantity that you require. A running total will appear of what you have ordered. You can continue to add more items or remove some at any time. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. You can change the contents of your basket or cancel your order at any time - as it is not confirmed until you are transferred to a secure page to enter payment details.
 

Payment & Currencies
We accept most major credit cards. Credit cards are processed Securely In Our Shop Via Streamline secure system . You may send your credit card information via phone, fax, snail mail or over the Internet using our secure facilities. Please DO NOT send credit card details by e-mail. Our online store includes a considerable level of security that is not included in e-mail. If you have any queries about making payments please contact us.

Credit Card Info Passed to our secure server thanks to Secure Hosting

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Then we  process your details securely by hand In our shop Via Streamline

Shipping And Handling
All orders are shipped Business Post. For reasons of security we will only ship to the billing address on the credit card when you order online, unless specific arrangements are made with us. If this is not convenient please contact us and we will make alternate arrangement (we will need to verify your identity to do this). All packages are sent using Business Post Services that require a signature on delivery.

If no one is available when the package is delivered you may need to collect this from a local postal point. Click here for a separate page on shipping & shipping rates that contains full details.

Customer Returns
Whilst we strive to ensure that all goods reach you in perfect condition, there are unfortunately times when this does not happen, or the item is just not quite what you wanted. If you should wish to return any item you may contact us within 30 days of receiving your order to arrange a replacement or full refund. A customer service representative will discuss arrangements for return of the goods and issuing a replacement or refund with you. If you would like to return any goods please ensure that you contact us on Tel: 0141 552 1414 or by e-mailing us at helpdesk@gametex.com prior to sending them back. This guarantee does not affect your statutory rights as a consumer.

Remittance Terms
Please note that all goods must be paid for in full before shipping. Please make cheques / Postal Orders payable to Gametex Ltd.
 

Tax Charges
Where necessary purchase taxes are included in the price. Should you require a tax receipt for your order please request this by e-mail and quote your order number. The buyer is solely responsible for any import duty, import taxes or other incidental charges that may apply to their particular country or state. VAT exempt buyers can have their VAT refunded by contacting us.
 

Return of Unwanted Goods :: Our satisfaction guarantee
We guarantee your satisfaction with any goods that you purchase from us. If you are not happy with your purchase for any reason you may contact us within 10 days of receiving your goods to arrange a full refund.

 You do not even need to tell us why if you do not want to. Refunds will be made within 30 days of receiving the returned goods and will be made by the same method that you made your original payment. If you would like to return unwanted goods please ensure that you contact us prior to sending them back.

We strongly recommend that returned goods are sent by special delivery with the appropriate insurance cover as they will only be deemed returned when signed for by us. This guarantee does not affect your statutory rights as a consumer.
 

Customer Services
If you have any comments or questions about an order, or our products in general please contact one of our customer services representatives at help@gametex.com or by  Tel: 0141 552 1414. Lines are open Monday to Friday 9am to 5pm and all calls are charged at the standard national rate of your telecommunications provider. We will endeavour to respond to all customer services enquiries within 2 working days.